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Hotel Policies

Check-In Policies

Guests must be 21 years or older with photo identification to reserve a room. Acceptable forms of identification include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation. All guests' names must be registered on reservation.

Guarantee Rules

Prepaid Reservations. Your reservation is being held by the credit card provided at the time of booking. The reservation is non-refundable / non-cancellable, and you will be charged the full amount at time of booking.

Cancellable Reservations. A 50% room and tax deposit will be charged to the credit card provided at the time of reservation.

Cancellations, Changes, and Early Departures

Prepaid Reservations. The reservation is non-refundable / non-cancellable, and the credit card provided will be charged the full amount at the time of booking.

Cancellable Reservations. Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations made by 6 pm ET, at least 30 days prior to arrival will result in a full refund of deposit. For reservations cancelled between 29 – 15 days of arrival, we will allow your deposit to be applied to a new reservation, based upon availability, within one year of your original reservation. For reservations cancelled inside 15 days of arrival, a cancellation equivalent to 50% of the deposit will be applied and we will allow the balance of your deposit to be applied to a new reservation, based upon availability, within one year of your original reservation.

Rates quoted are based on check-in date and length of stay shown. Should you depart early before the departure date confirmed for any reason, the Hotel may impose an early departure fee.

Rate Rules/Restrictions

Rates are confirmed in the currency of the country in which the hotel is located unless otherwise specified in your e-mail confirmation details. For non-US hotels, the rate confirmed in USD may be converted to local currency by the Hotel at the time of your stay, based on the exchange rate used by the Hotel and the rate is subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversion or foreign charge fees by the bank or credit card Company, which are not within the Hotel’s control.

All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.

Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for rollaway beds or extra people and will apply only to rooms booked as part of this reservation. Tour and package rates vary according to the features of the specific package or program offered at each hotel. The applicable charges for the packages confirmed are indicated in your e-mail confirmation details. Applicable taxes, service charges, and value added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. The taxes, service charges and value added tax shown on your e-mail confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.

Administrative Fee

A 20% Administrative Fee is applied to all reservations and services to cover associated costs, and is not a gratuity that will be distributed as gratuities to the employees who provided services to our guests. The Administrative Fee is subject to 8% New York State Sales Tax.

Gratuity Etiquette

Our team strives to craft a special experience for you at The Chatwal Lodge, and there is no expectation of tipping.

Payment Options

A credit card and valid picture I.D. of the guest is required upon check-in.

Upon arrival, we require a valid credit card or debit card. The card will be authorized at check-in for the estimated amount of your entire stay (room, Facilities Fee, an amount for incidentals, plus applicable taxes) and a deposit for incidental charges will be taken. It may take 72 hours or longer after check-out for your bank to release the credit hold on your account. The Hotel is not responsible for overdraft charges incurred due to the hold.

Accepted currency: U.S. Dollars.

Cash payment is an option at checkout.

Early Check-In / Late Checkout

Rooms may not be available until after the reserved hotel's designated check-in time. Early check-in is extended complimentary based on availability. The late checkout fee varies, depending on the time of day. If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf.


Complimentary valet parking is available on-site.

Smoking Policy

Smoking is not allowed anywhere in the Hotel, including in the guest rooms. There will be a minimum $250 cleaning charge assessed if it is determined that there was smoking in the guest room during your reservation period.

Pet Policy

Dogs weighing 20 pounds or less are welcome in our pet-friendly rooms. Pets may not be left unattended at any time. There is a (***NOT one time), non-refundable fee of $50.00 per night of stay. ***Guests are also required to complete a pet policy form at check-in. Service animals are exempt from pet policies and from any pet deposit charge or fee that is in place. If you have specific questions about staying with your pet or service animal, please reach out to us directly.

Thank you for choosing The Chatwal Lodge, The Catskills, NY. We look forward to having you as our guest.